Refund & Return Policy

30-Day Money-Back Guarantee • Quality Assured • Seamless Support

The 30-Day Satisfaction Guarantee

At Swiss Wall Clocks , we stand behind the craftsmanship of our instruments. If you are not completely satisfied, you have 30 calendar days from the date of delivery to request a return. The clock must be in its original “Archive Spec” packaging, unused, and in pristine condition.

1. Arrival Protection & Damages

We prioritize secure packaging, but if your clock arrives damaged during transit:

  • 📸 Report Immediately: Contact us at contact@swisswallclocks.com within 48 hours.

  • 🔄 Provide Evidence: Include clear photos of the damaged outer carton and the instrument. Once verified, we will dispatch a free replacement immediately.

2. Refund Process & Timelines

Once your return is received and inspected by our technical team, we will notify you of the approval.

  • Approved Refunds: Will be processed back to your original payment method (PayPal / Credit Card) within 5-7 business days.

  • Return Shipping: For non-defective returns (change of mind), customers are responsible for the return shipping costs.

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